All orders are sent via TNT who are the only courier registered to take pyrotechnic products in the UK. Our shipping is charged at cost and you will be charged a flat rate of £29.95 per order (not per item) which is a 2-3 day shipping service. Next day TNT shipping is available for an extra £7. It is a legal requirement to send this kind of product with a registered courier and appropriately packaged for safe transit.
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Although we are working to strict safety guidelines and on reduced staffing, we are still taking and shipping orders. All orders are shipped by courier and our processing and shipping times are currently on time. Please bear with us if you are sending an email as we cannot guarantee our normal 2-3hr response time at the moment although we are operating an Online Chat system during working hours.
We will always try to send your order within 24 hours but this isn’t always possible and we ask you to please allow 5 working days from placing your order before getting in touch if you have selected a free service. International orders are generally delivered in 7 to 10 working days although this cannot be guaranteed. If stock is not available we will contact you to let you know a delivery date.
We will do everything we can to ensure your order is shipped on time and on the best possible service. From time to time we are let down by couriers, bad weather and unforeseeable delays. Your order will still have been sent on the fastest service possible and at the relevant cost and so we are unable to refund delivery charges on these occasions.